FAQ

Before place an order

You can add new shipping address and place order with it. 

Before ship out the order
Please contact the seller in time to update correct shipping address. The seller can arrange shipment to the correct one.

Or you can cancel the order and place a new one. Your payment will be fully refunded within 3-20 days after getting seller’s approval.

After ship out the order
After seller ships the parcel, shipping address could not be changed any more. Hope you kindly understand this. Usually, shipping companies will call the contact number on the parcel if it is failed to be delivered.

Currently suppliers can choose from the following express shipping options: UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel, Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL Global Mail and S.F. Express etc.

Step 1. Sign into your account and visit My Orders or open Shipping Address page;
Step 2. Add/Edit/Delete your addresses
Step 3. “Save” the modification.

Step 1. Find a product -Select size, color & quantity etc.- Click “Buy Now”;

Step 2. Provide shipping address;

Step 3. Select a method for payment-enter the payment information, card info. for instance- Click “Confirm”;

Step 4. Apply coupon if any-Click “Place Order”.

Possible reasons:

1.Country does not support. What payment methods are available mostly depends on the country in the shipping address. Some methods might not be available to buyers from a certain country.

2.Order amount does not meet the requirement. For instance, payment less than 20 USD cannot be made through Wire Transfer and Western Union.

Debit/Credit Card

Visa/Master/Maestro/Amex/JCB/Diners Club/Discover/MIR/Hiper/ELO/TROY

PayPal

With TITAN MUSK ‘Free Return’ service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason. It is totally free.

For security reason, the refund will only be processed to the original card from which the payment has been deducted.

If your original card has expired or is not valid anymore, you may contact the card issuer(your bank or card company) for assistance, for they will still be able to receive the money on your behalf.

Please take easy that the fund is guaranteed as TITAN MUSK knows how important your money is and we make sure that the refund is handled accordingly.

Usually, it takes 3-20 business days, varying with different banks, for buyers to receive the refund after the refund is successfully processed by TITAN MUSK.